AccessECC FAQ

What if I experience technical problems in my D2L distance learning class?

If you're facing internet connectivity issues, contact your internet service provider (ISP) for assistance.

For challenges related to your course website after you've successfully connected, don't hesitate to contact our Distance Learning Help Desk at 847-214-7620 or via email at d2lhelpdesk@elgin.edu. When reaching out via email, kindly include the following details:

• Your first and last name
• ECC ID number
• Course section of the inquiry
• Professor(s) name